Our Customer Commitments
To provide focus to our Quality philosophy, we have identified five tangible measures which we call our Customer Commitments. These Commitments are applicable to all our customers and identify five clear goals: to deliver safely, on-time, damage free and ultimately to have a delighted customer that would recommend us, based on the overall customer experience. For a project to achieve perfect delivery, all five of the above Commitments must be achieved.
Customer Feedback
Part of what makes Collett different is the extent to which we use customer feedback to shape the experience we offer on our subsequent projects. We’re not afraid to question the norm and will always value input from our customers. We use customer feedback as part of the benchmark for measuring our performance, but it’s the ‘wow’ moments that we create for our customers that make our service unique.
